Refunds & schedule changes

Request a refund for unused paid lunches in your account. Your remaining eligible amount is calculated from the price actually paid, including discounts and wallet use. Future lunches are held while your request is reviewed.

A team member must authorize the refund before money is returned. Original-payment refunds go to the original provider; amounts originally funded by your wallet return to your wallet. You can request wallet credit instead. Provider processing times vary.

Skipping or pausing a plan moves remaining lunches; it does not create a cash refund. Changes in shared-delivery eligibility may credit or debit your wallet.